Privacy Policy

At Savona Living, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, place an order or otherwise interact with us.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Who We Are

Savona Living is an online retailer specialising in luxury furniture, beds, mattresses and home furnishings.

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us.

Savona Living

Email: savonaliving@outlook.com

Telephone: 0113 418 0252

Information We Collect

We may collect the following information when you use our website or place an order.

Personal Information

This may include:

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Payment information (processed securely by our payment providers)
  • Order history
  • Customer service correspondence

Technical Information

When visiting our website, we may automatically collect information such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referral websites
  • Cookies and similar technologies

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Arrange deliveries.
  • Provide customer support.
  • Respond to enquiries.
  • Process refunds and warranty claims.
  • Improve our website and services.
  • Detect and prevent fraud.
  • Comply with legal obligations.
  • Send marketing communications where you have given your consent.

We only collect information that is necessary to provide our services and operate our business.

Marketing Communications

If you choose to subscribe to our marketing communications, we may send you:

  • Special offers
  • New product launches
  • Promotions
  • Interior inspiration
  • Company updates

You can unsubscribe at any time by clicking the unsubscribe link within any marketing email or by contacting us directly.

Payment Security

Savona Living does not store your full payment card details.

All online payments are securely processed by trusted third-party payment providers using encrypted payment systems.

Payment providers process your payment information in accordance with their own privacy policies and security standards.

Sharing Your Information

We never sell your personal information.

However, we may share your information where necessary with trusted third parties, including:

  • Furniture manufacturers
  • Delivery companies
  • Payment providers
  • Finance providers (where applicable)
  • Website hosting providers
  • Fraud prevention services
  • Professional advisers where legally required

We only share information necessary to provide our services.

Delivery Partners

To complete your order, we may share your name, address and contact number with our delivery partners.

These may include:

  • Higher Jump Logistics
  • SGK
  • AIT
  • DX
  • Yodel
  • Royal Mail
  • Independent furniture delivery specialists
  • Our own delivery teams

Information shared is limited to that required to successfully deliver your order.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences.
  • Improve website performance.
  • Analyse visitor behaviour.
  • Keep your shopping basket active.
  • Provide relevant advertising.

You can control or disable cookies through your web browser settings.

Please note that disabling cookies may affect the functionality of certain parts of our website.

Website Analytics

We may use analytics services to help us understand how visitors use our website.

These services may collect anonymous information such as:

  • Pages viewed
  • Time spent on site
  • Device type
  • Traffic sources

This information helps us continually improve our website and customer experience.

Data Security

Protecting your personal information is extremely important to us.

We use appropriate technical and organisational measures to safeguard your information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While no internet transmission can ever be completely secure, we continually review and improve our security procedures.

Data Retention

We only retain personal information for as long as necessary to:

  • Fulfil your order.
  • Provide customer support.
  • Meet legal and accounting obligations.
  • Resolve disputes.
  • Enforce our agreements.

Once your information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access your personal data.
  • Correct inaccurate information.
  • Request deletion of your personal information where appropriate.
  • Restrict or object to certain processing.
  • Request transfer of your data.
  • Withdraw consent for marketing communications.
  • Lodge a complaint with the Information Commissioner's Office (ICO).

We aim to respond to all legitimate requests within one month.

Third-Party Websites

Our website may contain links to third-party websites.

Once you leave our website, we are not responsible for the privacy practices or content of those external websites.

We recommend reviewing their individual privacy policies before providing personal information.

Children's Privacy

Our website is intended for individuals aged 18 years or over.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to remove that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business operations.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage customers to review this policy periodically.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Savona Living

Telephone: 0113 418 0252

Email: savonaliving@outlook.com

Customer Service Hours

Monday – Friday

9:00am – 5:00pm

Privacy at a Glance

✔ We only collect the information needed to process your order and provide our services.

✔ We never sell your personal information.

✔ Your payment details are processed securely by trusted payment providers.

✔ Your information is shared only with trusted partners where necessary to fulfil your order.

✔ You can unsubscribe from marketing communications at any time.

✔ You have full rights under UK GDPR to access, update or request deletion of your personal data.