Manufacturer's Gurantee
Quality You Can Trust
At Savona Living, we believe that exceptional furniture should be built to last. That's why we carefully partner with trusted UK and international manufacturers who share our commitment to outstanding craftsmanship, premium materials and long-lasting quality.
Whether you're purchasing a luxurious upholstered bed, a beautifully crafted dining table, a stylish sofa or a premium mattress, you can shop with confidence knowing that every product has been carefully selected to meet our high standards.
Our Manufacturer's Guarantee is designed to provide you with additional peace of mind and is offered alongside your statutory consumer rights.
Manufacturer's Guarantee at a Glance
| ✔ Covered | ✘ Not Covered |
|---|---|
| Manufacturing defects | Accidental damage |
| Structural frame faults | Normal wear and tear |
| Faulty workmanship | Misuse or neglect |
| Defective hardware and fittings | Incorrect assembly |
| Electrical components (where applicable) | Commercial use |
| Manufacturing material defects | Water, fire or pet damage |
| Manufacturing faults during normal domestic use | Unauthorised repairs or modifications |
Guarantee Coverage
All products sold by Savona Living are covered by a manufacturer's guarantee against defects in materials and workmanship.
The guarantee period varies depending on the product and manufacturer.
The applicable guarantee period will normally be displayed on the individual product page or included within the documentation supplied with your order.
Your manufacturer's guarantee begins from the date your furniture is delivered.
Products Covered by Our Manufacturer's Guarantee
Our manufacturer's guarantee applies, where applicable, across our furniture collections, including:
Luxury Beds
- Upholstered Bed Frames
- Winged Beds
- Chesterfield Beds
- Panel Beds
- Divan Beds
- Ottoman Storage Beds
- Divan Ottoman Beds
- Slatted Ottoman Beds
- TV Beds
- Electric Adjustable Beds
- Wooden Bed Frames
- Metal Bed Frames
- Children's Beds
Mattresses
- Pocket Sprung Mattresses
- Memory Foam Mattresses
- Hybrid Mattresses
- Orthopaedic Mattresses
- Pillow Top Mattresses
Bedroom Furniture
- Bedside Cabinets
- Chest of Drawers
- Dressing Tables
- Dressing Table Stools
- Wardrobes
- Blanket Boxes
- Bedroom Furniture Sets
- Mirrors
Living Room Furniture
- Sofas
- Corner Sofas
- Sofa Beds
- Armchairs
- Footstools
- Coffee Tables
- Console Tables
- Side Tables
- TV Units
- Display Cabinets
- Bookcases
Dining Room Furniture
- Dining Tables
- Dining Chairs
- Dining Benches
- Sideboards
- Display Cabinets
Home Office Furniture
- Office Desks
- Office Chairs
- Storage Units
- Bookcases
Occasional Furniture
- Hall Tables
- Nest of Tables
- Lamp Tables
- Storage Cabinets
- Shelving Units
Home Accessories
Where supplied with an individual manufacturer's warranty, selected home accessories and complementary furnishings may also be covered.
What's Covered
The Manufacturer's Guarantee protects against genuine manufacturing defects that occur during normal domestic use.
This includes, where applicable:
- Structural defects in bed frames and furniture.
- Manufacturing defects in materials.
- Faulty workmanship.
- Defective hardware, fixings or fittings supplied with the product.
- Mechanical faults with storage mechanisms.
- Faults with electrical components on TV beds and electric adjustable beds.
- Manufacturing faults affecting the normal function of the product.
Should a genuine manufacturing defect be confirmed, the manufacturer may choose to:
- Repair the product.
- Supply replacement parts.
- Replace the affected item.
- Offer an alternative solution where repair or replacement is not practical.
The remedy provided will always be appropriate to the nature of the fault and in accordance with your statutory rights.
What's Not Covered
The Manufacturer's Guarantee does not cover:
- Normal wear and tear.
- General softening or settlement of upholstery, cushions or mattresses through normal use.
- Cosmetic marks occurring after delivery.
- Damage caused during assembly by the customer.
- Improper installation.
- Failure to follow care instructions.
- Accidental damage.
- Misuse or abuse.
- Commercial or rental use.
- Water damage.
- Fire damage.
- Flood damage.
- Pet damage.
- Cuts, scratches or stains.
- Damage caused by moving or transporting furniture after delivery.
- Natural fading caused by sunlight.
- Products repaired or altered by unauthorised persons.
- Consumable items where deterioration is expected through normal use.
Natural Characteristics
Many of our products are handcrafted using natural materials including wood, veneers, fabrics and leather.
The following are natural characteristics and are not considered manufacturing defects:
- Variations in wood grain and knots.
- Natural colour variation between timber panels.
- Slight variations in upholstery fabric.
- Minor differences in colour between product photography and the finished product.
- Natural settlement of upholstery and cushions during the first few months of use.
- Slight variations in dimensions within accepted manufacturing tolerances.
These characteristics help make every piece unique.
Mattress Guarantee
Mattresses naturally settle and soften during normal use.
This is a normal characteristic of all quality mattresses and should not be considered a manufacturing fault.
To maximise the life of your mattress we recommend:
- Rotating your mattress regularly where applicable.
- Using a suitable mattress protector.
- Supporting the mattress on an appropriate bed base.
- Following the manufacturer's care recommendations.
Body impressions that fall within the manufacturer's accepted tolerances are not considered defects.
Furniture Care
To help maintain your furniture and preserve its appearance for years to come, we recommend:
- Following all care instructions supplied with your product.
- Tightening bolts and fixings periodically.
- Using furniture only for its intended domestic purpose.
- Avoiding prolonged exposure to direct sunlight.
- Protecting furniture from excessive moisture and humidity.
- Using appropriate cleaning products for the material.
- Avoiding placing hot objects directly onto furniture surfaces.
Proper care and maintenance can significantly extend the lifespan of your furniture.
Making a Manufacturer's Guarantee Claim
If you believe your product has developed a manufacturing fault, please contact our Customer Service Team as soon as possible.
To help us investigate your claim quickly, please provide:
- Your order number.
- Your full name and delivery postcode.
- A detailed description of the issue.
- Clear photographs showing the fault.
- Any additional information that may assist our assessment.
In some circumstances, the manufacturer may request additional photographs or arrange an inspection before a decision is made.
Inspection & Resolution
Every claim is carefully assessed on an individual basis.
Where a genuine manufacturing defect is confirmed, we will work with the manufacturer to provide the most appropriate resolution.
Depending on the nature of the issue, this may include:
- Replacement components.
- Professional repair.
- Collection and replacement.
- Product exchange.
- Alternative remedy where appropriate.
Any replacement parts or products supplied under the Manufacturer's Guarantee will continue under the original guarantee period and do not create a new guarantee.
Your Consumer Rights
Our Manufacturer's Guarantee is provided in addition to your legal rights under the Consumer Rights Act 2015.
Nothing within this guarantee affects your statutory rights if goods are:
- Faulty
- Not of satisfactory quality
- Not fit for purpose
- Not as described
If your product develops a genuine fault, we will always work with you to achieve a fair and reasonable resolution.
Our Commitment to Quality
At Savona Living, we're passionate about supplying furniture that combines beautiful design with exceptional durability.
Every product in our collection is sourced from carefully selected manufacturers who are committed to producing furniture to the highest standards of quality and craftsmanship.
Before dispatch, products undergo quality control inspections to help ensure they arrive in excellent condition.
Should an issue arise, our experienced customer service team will work closely with both you and the manufacturer to resolve your claim as efficiently and fairly as possible.
Our goal is to ensure you can enjoy your furniture with complete confidence for years to come.
Contact Us
If you have any questions regarding your Manufacturer's Guarantee or need to make a claim, our friendly Customer Service Team is here to help.
Savona Living
Telephone: 0113 418 0252
Email: savonaliving@outlook.com
Customer Service Hours
Monday – Friday
9:00am – 5:00pm
Why Shop with Savona Living?
When you choose Savona Living, you're choosing more than just beautiful furniture.
You're investing in carefully selected products, trusted manufacturers, exceptional craftsmanship and dedicated after-sales support. Every purchase is backed by our commitment to quality, giving you complete confidence from the moment you order through to years of everyday use in your home.