Help & Advice

Here to Help Every Step of the Way

Whether you're choosing your perfect bed, furnishing your home or waiting for your delivery, we're here to make the process as simple as possible. Browse our helpful guides below or contact our friendly customer service team if you need any further assistance.

Ordering

Placing an Order

Ordering from Savona Living is simple and secure. Browse our collections, customise your chosen furniture where available, add your items to your basket and complete checkout using our secure payment system.

If you need any advice before placing your order, our team will be happy to help.

Finance & Flexible Payments

We understand that investing in quality furniture is an important decision. That's why we offer flexible payment options to help spread the cost.

Visit our Finance page to learn more about the available payment methods.

Fabric Samples

Choosing the right fabric is an important part of creating your perfect bed. We offer fabric samples so you can see colours and textures in your own home before placing your order.

Delivery & Returns

Delivery Information

Many of our products are handcrafted to order and carefully inspected before leaving the manufacturer. Delivery times vary depending on the product you've selected, but we'll keep you informed throughout the process.

Before delivery, our team will contact you to arrange a convenient delivery date.

Returns & Refunds

If you need to return an item, we're here to help. Please visit our Returns Policy page for full details regarding cancellations, returns and refunds.

Furniture Care

Looking After Your Furniture

Quality furniture is built to last, and with the right care it can look beautiful for years to come.

We recommend:

  • Dust regularly using a soft cloth.
  • Clean spills promptly.
  • Avoid direct sunlight where possible.
  • Use suitable cleaning products for your furniture finish.
  • Follow any care instructions supplied with your product.

Mattress Care

To maximise comfort and extend the life of your mattress, we recommend rotating it regularly where appropriate, using a mattress protector and following the manufacturer's care instructions.

Fabric Care

Our upholstered furniture is made using carefully selected fabrics. Regular light vacuuming and prompt attention to spills will help keep your furniture looking its best.

Measuring Before You Buy

Before placing your order, we recommend measuring:

  • Your room dimensions
  • Doorways
  • Staircases
  • Hallways
  • Lifts (where applicable)

Taking a few minutes to check access can help ensure a smooth delivery.

Manufacturer's Guarantee

Many of our products are supplied with a manufacturer's guarantee for added peace of mind. Guarantee periods vary by manufacturer and product.

Please refer to the individual product page or contact our team if you'd like further information.

Need More Help?

Our knowledgeable customer service team is always happy to answer your questions.

Whether you'd like advice on choosing the right bed, checking product specifications or understanding delivery times, we're only a phone call or email away.

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